We understand how important it is for you to receive your orders quickly, especially at this time of year.

Since November 15, 2024, Canada Post has been on a national strike, which has disrupted mail and parcel processing and delivery.

Good news: Purolator now delivers all our online orders, so the strike will not affect the receipt of your items. However, delivery may take a little longer as Purolator handles an increased volume of packages.

However, shipments to remote areas that would normally have been transferred to Canada Post for final delivery will be held at the points closest to the customer. They will be returned to Canada Post as soon as the dispute is resolved.

Shipping is free on orders of $75* or more before taxes within Canada.

Shipping fees will be charged according to destination for orders under $75* before taxes. These charges are non-refundable.

* Fees may apply for certain regions.

Please note that our return policy has been extended for the holiday season. All purchases made between November 6th and December 24th 2024, may be exchanged or returned for a refund up to and including January 6, 2025.

Items must be new and in their original packaging. No returns or exchanges on December 26, 2024.

Returns are free for items eligible*.

One free return per order
If you have already returned one or more items from an order and wish to return additional items from the same order, please be aware that you will have to bear the cost of returning the items to us. Please contact our customer service team for further assistance with the returns.

* Shipping charges are non-refundable.
A $10 fee will be charged for the return of items discounted by more than 50%.

Return policy

Our goal at Chlorophylle is for customers to feel good about our apparel and be completely satisfied with their purchase. If, for any reason, you are unsatisfied with your purchase, we would be glad to refund eligible merchandise that has not been washed, worn, or damaged or that shows any construction defect within 15 days* following the date of receipt of your order.

* For purchases made on or after November 7, 2024, returns are possible until January 6, 2025, both online and in-store.

Chlorophylle offers new, quality goods in mint condition. If you return a product, we must be able to resell it. Merchandise must not have been used, and labels and packaging must remain in place.

To be considered new, a product must be clean, odor-free, and without pet hair. Just as customers can try on a coat in-store and decide to leave it on the hanger, you can return clothing if it was only tried on. However, please ensure that the item remains in its original condition, with all tags attached and no signs of wear.

Shipping delay is 3 to 7 business days* (Monday to Friday) in Canada after your order has been authorized. A tracking number is sent to you by email when your package has been processed by Canada Post or Purolator.

*Please note that weather, holidays, busy periods, and incorrect shipping information may delay the delivery of your order.

You can refer to the information pages of our suppliers: Canada Post or Purolator.

If you can not find the answer to your question, contact us directly at the following address: serviceclient@chlorophylle.com.

Once your order has left our warehouse, we will send you an email with your tracking information. You will then be able to track the order until it arrives at your door.

Please note that your tracking information will only be activated once your order has been turned over to the carrier.

You can return your items to a Chlorophylle boutique.

If you wish to return an item by mail, you must create a return request. Log in to your account by clicking on My Account. If your order was placed without using an account, you can also use Find an Order. 

When you have found your order #, click on it and then on Create a Return Request.

You will be able to select the eligible items to return and print the return label that will be created. If you do not have a printer, a QR code can be presented from your phone at the Canada Post office.

In the case of an exchange, you must make a return by following the instructions mentioned above and place a new order online or visit one of our Chlorophylle stores. 

For more information, please consult our return policy.

You can return your items* to a Chlorophylle boutique or by using the return label included in your shipment.

In the case of an exchange, you must return the item using the return label included in your package and place a new order online or visit one of our Chlorophylle boutiques.

* For online returns of items with a 50% or more discount, a fee of $10 + tax will be deducted from the refund.

For more information on our return policy, click here.

Unfortunately, we cannot modify an order once it has been placed on the website. We are unable to cancel orders once they have been placed.

For more information, please contact our customer service by phone at 418-549-7512 ext 221 or by email at serviceclient@chlorophylle.com from 8am to noon and 1pm to 5pm Monday to Friday.

You can find the store nearest you with the help of our map, visit our Find us page.