As of October 14, 2025, Canada Post is experiencing rotating strikes, leading to a partial and unstable resumption of its services. While some postal operations are gradually restarting, ongoing disruptions continue to impact the reliability of the network.

We recommend selecting Purolator as your delivery method for faster and more reliable service. However, you can still choose Canada Post as a delivery option, but please be aware that there may be additional delays due to the ongoing labor disruption.

For remote destinations where final delivery is usually managed by Canada Post, parcels may be temporarily held at the nearest service location. They will be delivered as soon as postal operations have been fully restored.

We understand the importance of receiving your orders on time.

Since October 14, 2025, Canada Post has been undergoing rotating strikes, which have led to a partial and inconsistent resumption of its services. Although some postal operations are slowly restarting, intermittent disruptions in certain regions continue to affect the reliability of the network.

Our online orders are shipped via Purolator to ensure fast and reliable delivery. However, due to increased parcel volume, slight delays may occur.

For remote locations where delivery is typically managed by Canada Post, parcels may be temporarily stored at the nearest service point. They will be transferred to Canada Post once service is restored and delivery can continue.

We also provide the option to select Canada Post as your delivery method. However, please be aware that delays may occur due to the current labor disruption.

Shipping is free for purchases of $75 or more before taxes, anywhere in Canada.*

For orders under $75 before taxes, shipping fees will apply based on the destination. These fees are non-refundable.

* Additional charges may apply for remote areas.

Delivery time is 2 to 7 business days* (Monday to Friday) within Canada after your order has been authorized.

*Please note that weather, holidays, busy periods, and incorrect shipping information may delay the delivery of your order. Unfortunately, Chlorophylle cannot control or refund for problems of this nature.

You can refer to the information pages of our suppliers: Poste Canada ou Purolator

If you do not find an answer to your question, please contact us directly at the following address: questions@chlorophylle.com.

Once your order has left our warehouse, you will receive an email with your tracking information. You will then be able to track your order until it reaches you.

Most online orders are shipped in a single package via Canada Post. However, if your order includes items sourced from our retail stores, it may be delivered by Purolator instead.*

You’ll also have the option to select Purolator* delivery at checkout. Additional charges may apply.

* Please note that a signature is always required upon delivery for Purolator shipments.

From the website, we deliver only in Canada. However, you can contact us by filling out this form. We will estimate the cost, as customs and shipping fees apply, and we can ship it to you.